Homesite Insurance Group Complaint

Homesite Insurance Group Complaint

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My trailer was stolen.


Someone stole my trailer out of the office that my husband rents, my husband was working in New Orleans East because of the tornado that went through there. I had lended my carpet cleaner, my mop bucket and mop, and a vacuum to my husband, he had them on the trailer when they had stolen it. I called them homesite Insurance to make a claim, and I gave them the police report, I told them there was tools and a blow and dry to dry the house, and other tools, and I didn't have the exact list of what was on the trailer. Immediately the lady I talked to told me that those were work tools and that they weren't covered, I told her that I use those things in my home, she told me that I had said that they were work tools and that I was being recorded, and that if I was lying; I would be in serious problems. I told her that I had things that I used in my house and that I had lended him those things, I asked her "Are you my adjuster?" And she told me that I work for the company and I'm in charge of taking information, I asked her once more "Are you my adjuster?" And she said the same thing as before and a bunch of other things except answer my question. So I hung up and called again to speak to a supervisor, her supervisor answered my call; and I told her what had happened and how she had treated me. I asked her if the lady that I had talked to before was my adjuster and her supervisor said yes. I told her that I was very unhappy with the way that the adjuster had treated me and how she never answered my question, the supervisor told me that she was going to be in charge of my claim and that she was going to make sure I had good service. Later the Adjuster called me, sent me emails, asking all sorts of questions of the trailer and the things that were on the trailer. She Pamela Smart the adjuster then called me, and said that the things that were on the trailer were commercial and the policy only covered $250 for commercial things. I told her that I bought those things for my house and that they weren't for commercial use, the ones that I had explained to her, she stuck with her argument and that she wasn't going to pay for those things, and she spoke to me in a very disrespectful matter and I told her; I'm no longer talking to you, I'm going to talk to your supervisor. She said that the supervisor revised the documents and that she agrees with her. I spoke to the supervisor, and she told me that the things were considered for commercial use, I told her that they may be for commercial use but I bought them for my house, and I even have a commercial use washer because they're more durable and much better quality. She stuck with her statement that they were for commercial use. Anyways, the first day I made the claim; I called to cancel my insurance policy because I didn't like the treatment they gave me when I called to make my claim. I found better coverage with State Farm, $2,500 for commercial for less than half the price of what homesite Insurance charges. Be very careful with this company, because they're very dishonest, and they only care about charging you money and when it comes to them paying, they do everything to not pay at all. All their adjusters are trained to treat you bad and give you bad service, all the comments that I've seen for this company are similar to what happened to me, they cause a lot of damage to the customers, the law should restrict them, but they receive support from them. That's why they keep being dishonest.


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